Frequently Asked Questions (FAQs)

🛒 Ordering & Payments

1. How do I place an order?
Simply browse our products, add your favorites to the cart, and proceed to checkout. Follow the steps to complete payment securely.

2. What payment methods do you accept?
We accept Credit/Debit Cards, UPI, Net Banking, Wallets, and Cash on Delivery (where available).

3. Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within a limited time before dispatch. Please contact our support team as soon as possible.

🚚 Shipping & Delivery

4. Do you ship all over India?
Yes, we deliver across most locations in India.

5. How long does delivery take?
Orders are usually delivered within 3–7 business days, depending on your location.

6. How can I track my order?
Once shipped, you’ll receive a tracking link via SMS or email.

🔄 Returns & Refunds

7. What is your return policy?
We accept returns only for damaged, defective, or incorrect products received.

8. How do I request a return or refund?
Contact our support team within 48 hours of delivery with images/videos of the issue.

9. When will I receive my refund?
Refunds are processed within 5–7 business days after approval.

📦 Products & Quality

10. Are your products safe and genuine?
Yes, all our products are carefully sourced and quality-checked to ensure safety and authenticity.

11. Are the products suitable for all dogs/cats?
Most products are suitable for adult pets. Please check product descriptions or consult a vet if your pet has specific dietary needs.

12. Do your products contain artificial preservatives or chemicals?
No, we focus on using high-quality, safe, and pet-friendly ingredients wherever possible.

📞 Support & Contact

13. How can I contact customer support?
You can reach us via WhatsApp, email, or phone. Our support team is happy to help.

14. What are your support hours?
Our support team is available Monday to Saturday, 10 AM – 7 PM.

🔐 Account & Privacy

15. Is my personal information safe?
Yes, we follow strict data protection policies and do not share your information with third parties.